Description

Under the direction of the General Manager (GM) and management team, the Server works as part of the service team to ensure that each guest to Pizza Nova receive outstanding service and have a great experience at the restaurant. Employees will execute the key tasks to ensure the restaurant is clean and presentable, guests are being attended to, and will help their teammates in other assignments as needed. Successful employees place a priority on providing great customer service, are proactive in carrying out duties to Pizza Nova standards and are team players.

Essential Duties

The Server’s primary objective is to ensure a stellar guest experience by providing attentive and timely table service while following established Company service standards.

• Greet tables, inform them of specialist, take accurate food/beverage orders and enter into the POS system.
• Maintain current knowledge of food and beverage menus, including specials and promotional items. This includes knowing ingredients and preparations methods in order to answer guest questions and make relevant suggestions.
• Promptly deliver food, beverages, and other requested items to the guest as requested.
• Ensure that food is prepared correctly per guest order and that correct food is taken from the pass out window. Promptly address incorrect orders with the kitchen by following established procedures.
• Pre-Bus: proactively and efficiently removing items the guests are done with. This is done by asking if you can clear items from the table. Ensure you follow best practices such as avoiding reaching across a guest’s face or stacking too many dishes.
• Actively scan assigned section and general dining area to make sure floors are clean and free of trash and debris.
• Be alert of any accidents or spills and promptly clean them up following proper procedures (e.g. marking of spills, using appropriate equipment to clear glass, etc.).
• Complete side work tasks such as stocking wait station, resetting tables, refilling condiments, etc.
• Be attentive to the guests and notify their server if additional items are needed.
• Assist fellow staff as needed to help ensure a stellar guest experience.
• All employees are expected to follow proper cleaning and handwashing standards.
• Additional duties and projects, such as deep cleaning tasks, will be assigned as needed.

Requirements

• Possess a service-oriented mindset: outstanding customer service skills, effective interpersonal skills, and have a desire to help others.
• Previous experience working as a server in a busy restaurant setting is desired.
• Clear and effective communication skills.
• Ability to stay organized, prioritize work, and ensure timely task completion in a busy, fast paced, and often changing environment.
• Be willing and able to help the team to support the delivery of a top-notch guest experience.
• Possess and maintain all appropriate certifications (i.e. Food Handlers Card, LEAD Training, etc.).
• Weekend, evening, and holiday availability is a must for this position.

Working Environment

The primary working environment is a busy restaurant setting. Employees in this environment will be exposed to many types of hazards including but not limited to heavy objects, cooking equipment, wet surfaces, hot surfaces, and crowded spaces. Employees working in hazardous areas are required to comply with all applicable safety provisions.

Additional Information

• This is a part-time, hourly position.
• A current Food Handler Card is required for all staff. If one is not available upon hire, the employee will be given 30 days to secure and present the card. Visit the San Diego Food Handler Program Site for more information and a list of options to obtain a card.
• A current Responsive Beverage Service certification. If one is not available upon hire, the employee will be given 30 days to secure and present the card. Visit https://www.abc.ca.gov/education/rbs/ for more information.
• Restaurant hours: 11am - 9pm, Sunday - Thursday | 11am - 9:30pm, Fridays and Saturdays.
• Position is tip eligible. Rate of pay is current minimum wage in effect.